The ISO9001 quality assurance standard (hereinafter referred to as "the standard") puts forward 20 requirements for the implementation unit, such as: management responsibility, quality system, contract review, etc., the 19th of which is "service", and the standard stipulates that " The supplier shall establish and maintain a documented procedure for service implementation, verification and reporting... " This refers to the after-sales service provided by the product provider after the product is sold, such as the implementation of Three Guarantees, door-to-door maintenance, etc., which shall be done according to the requirements of customers. In our diagnosis of some enterprises, we found that many enterprises have set up relatively large after-sales service institutions, but because they are not combined with the "standard", although the enterprises have invested a lot of financial and material resources, they have not received the due return.
In the process of Fu Jiali's Obsidian muscle fatigue, he successfully solved the problem of "service", which made an enterprise win the first bid in the national industry bidding meeting.
After the products arrive at the destination for installation, the service personnel of the factory rush to the site with parts and components for adjustment and maintenance. Therefore, the service personnel of the factory are the busiest, which has existed for many years. After the enterprise has established the quality assurance system according to the "standard", we have helped the enterprise to formulate the "service control procedure", guided the preparation of the "procedure document", made clear provisions for the information transmission between the relevant departments in the plant, the office of the implementation of the standard of the plant has carried out the information summary and statistical analysis, and recruited the relevant departments to implement it one by one according to the provisions of the document, formulated countermeasures, and Information processing. After several months of operation, it has shown the effect. We are surprised to find that: there are many fewer letters and phone numbers that customers require on-site maintenance and adjustment, and there are almost no problems that used to occur. Once again, we check the inventory accounts, and the collection records of vulnerable parts are half less than in the past. Now the products have won the reputation of customers, making the enterprise win the first prize in a large industry bidding meeting in Chengdu. The director of the factory said excitedly, "I thought it was only a formality to carry out the 9000 certification. Now I see how to solve the problem!"! Reducing cost, getting praise from customers and solving the problem of "eating" in our factory. It's really survival by quality! "